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GreenPan FAQ & Customer Service

 

FAQ & CUSTOMER SERVICE

 

Do you have a question about the Forma Collection? You may find an answer to your question in our FAQs below.

Questions about our other cookware collections? You might find an answer to your question here.

If you can’t find the answer you are looking for, please contact us by filling in the contact form.

Cookware Forma Collection

Yes, pans of this quality can be used on one heat source and then another without any problems. Before using on a ceramic glass hob, ensure that the pan's base is not damaged to prevent potential damage to the hob.

The pan is intended for the preparation of food, not for storage.

Yes, this is normal. While the stainless steel handles in this range are designed to stay cool, they may become slightly warm if the pan is used for an extended period. This happens because the pan’s highly conductive material can transfer some heat to the handle. For safety, always use oven gloves when handling hot cookware.

No, this can cause irreversible damage to the pan and the hob.

No, the pans must not be used in the microwave.

All cookware items are dishwasher safe. However, we recommend washing them by hand with a soft sponge to maximize the life of the non-stick coating.

The diameter of the pan’s base should be equal to the size of the cooking zone. If the pan is too small, the Forma may not sense the pan and will not activate. Here´s an illustration of how to place the pan on the correct cooking zone. If your induction hob has flex zones, try adjusting the pan's position slightly and consult the hob’s instructions as well.

If residual white spots, stains, or blurs are visible on your (induction)cooking plate, remove them immediately. Do not continue cooking without first cleaning off the residue, as this can damage your (induction) hob. Preferably use a specialized cleaning product—refer always to the manufacturer's manual for recommended options.

Yes, it is possible.
Rapid heating can cause substances to be released. That’s why it’s important to thoroughly clean the outside of your cookware before first use and after each use, and to dry it properly.
If you notice any residue or contamination, stop using the hob immediately. First clean it using a cleaning product or an alcohol-based cleaner available from the supermarket. Always refer to the manufacturer’s manual for recommended options.

 

Yes, the glass lid is oven safe up to 200°C.
Never immerse a hot lid in cold water as the lid may crack due to thermal shock. Always handle with care when placing a hot lid upside down on the kitchen counter.